Cannot Launch. APPRCRASH MSVCR100.dll.

[Rastabaxus]

Hi all,

I just bought LOG on Steam, and it won't run. It crashes every time straight away with the following text...

Problem signature:
Problem Event Name: APPCRASH
Application Name: grimrock.exe
Application Version: 0.0.0.0
Application Timestamp: 4f901331
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.30319.1
Fault Module Timestamp: 4ba1dbbe
Exception Code: c0000005
Exception Offset: 00027c2e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Information 1: 3808
Additional Information 2: 3808dcd80f225a5297d90d7a26504001
Additional Information 3: a405
Additional Information 4: a405e4be9de971ab4cedb02ce917d734


I noticed that others have had the same or similar issue e.g....
viewtopic.php?f=12&t=698
viewtopic.php?f=12&t=1264
viewtopic.php?f=12&t=2188
and there are others.

I've tried all the suggestions where I understood. Nothing has worked for me, I've reinstalled the game, updated all drivers, dx, etc.
My PC is Win7 64bit, 6GB RAM, ATI Radeon HD 5800.
All my other games etc. work fine, both Steam and non-Steam!

Any help would be greatly appreciated, as it stands I'm feeling a bit annoyed as I had today off and wanted to play this game...

Cheers,

Rastabaxus.

[antti]

It's quite probably a botched installation of the Visual C++ redistributable library. The fixes in the other threads try to repair the issue either by reinstalling the dll or by manually placing the dll into the game's folder so it will be run from there instead of its default installation location (somewhere deep within the Windows folders).

Here's one more procedure you could try out:

You could first uninstall the Microsoft Visual C++ 2010 x86 Redistributable library from the Add/Remove Programs in Windows. After that, navigate to the vcredist-subfolder in your game's folder (It's probably something like C:\Program Files (x86)\Steam\steamapps\common\legend of grimrock\vcredist ) and run vcredist_x86.exe.

Let me know how it goes

[Rastabaxus]

Hi antti,

OK I tried that, no luck. Same error.

I would try to place a DLL in the game folder, but I'm not sure of...
a) which DLL
b) what the "game folder" is (e.g. C:\Program Files (x86)\Steam\SteamApps\common\legend of grimrock)

Is there any additional logs/error info I can provide to help?

Rastabaxus.

[antti]

I would try to place a DLL in the game folder, but I'm not sure of...
a) which DLL
b) what the "game folder" is (e.g. C:\Program Files (x86)\Steam\SteamApps\common\legend of grimrock)

You could try this link provided in one of those threads: http://i00productions.org/PublicWeb/msvcp.zip
And yes, "C:\Program Files (x86)\Steam\SteamApps\common\legend of grimrock" is the game folder.

This is just a workaround though and if there's any underlying issues with the redistributable installation, the problems might arise again when playing some other games.

[Rastabaxus]

Still no good, same error, and I can see it's using the one in the game folder now.
e.g. from the event viewer...

Faulting application name: grimrock.exe, version: 0.0.0.0, time stamp: 0x4f901331
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0xc0000005
Fault offset: 0x00027c2e
Faulting process id: 0x8c0
Faulting application start time: 0x01cd22e33d52025f
Faulting application path: C:\Program Files (x86)\Steam\SteamApps\common\legend of grimrock\grimrock.exe
Faulting module path: C:\Program Files (x86)\Steam\SteamApps\common\legend of grimrock\MSVCR100.dll
Report Id: 7b398491-8ed6-11e1-9131-485b397e19b9

Additional info that I hope might help...
I am a developer and I have the full VC++ 2010 runtime installed too, not just the redistributable. Both x86 and x64.
Also 2005 and 2008 versions (multiple), Visual Studio 2010 etc. etc.
I run a WSUS server on the home network so I'm very up to date.
I have had no issues with any other games before.

Maybe I should uninstall and re-install again?

Rastabaxus.

[Rastabaxus]

OK so being a developer I decided to get serious.

Long story short, I did some debugging, some monitoring etc. and found that the problem was when trying to read/create the grimrock.cfg file upon launch from the user folder store.

My "My Documents" is on a network drive e.g. \\server\userfolderstore\user\My Documents.
I have FULL ADMIN rights to this share but for some reason the application cannot read/create the file there although it created the subfolders "Almost Human\Legend of Grimrock".
I manually created a file called "grimrock.cfg" in that folder, as I could see this was where it was looking for the file.

Damn weird, nothing to do with MSVCR100.dll directly, so could be a very misleading error message!

The application then ran! It filled the cfg file with the following contents...
I need to know if this looks correct!
resolution = "1920 x 1080"
displayMode = 1
verticalSync = 2
textureResolution = 3
textureFilter = 3
shadowQuality = 3
ssaoQuality = 3
muteMusic = false
muteSounds = false
musicVolume = 0.8
soundVolume = 0.8
arrowIcons = false
disableDamageTexts = false
hideItemProperties = false
mouseLook = true
invertX = false
invertY = false
autoSave = true
cameraBobbing = true
tooltipDelay = 0
maxFrameRate = 120
debugInfo = false
move_forward = 87
move_backward = 83
strafe_left = 65
strafe_right = 68
turn_left = 81
turn_right = 69
rest = 82
map = 9
character_sheet_1 = 49
character_sheet_2 = 50
character_sheet_3 = 51
character_sheet_4 = 52
quick_save = 116
quick_load = 120


Any ideas as to why this may have been a problem for the game?
I hope this makes sense, helps to improve the product and is the only problem I'm going to encounter...!

I'll keep you posted.

Rastabaxus.

[Darklord]

Interestingly in Windows 7 even if you have admin rights, you don't have full access! I've had this very issue before with a different game and had to point ownership back to myself/Admin from"TrustedInstaller". This fixed the issue but caused more problems by bizarrely deleting all my MS Office icons...

Plenty on Google about this odd security annoyance in Win7. Here's a thread which talks about it,

http://windows7forums.com/windows-7-sup ... ights.html

Daniel.

[petri]

Long story short, I did some debugging, some monitoring etc. and found that the problem was when trying to read/create the grimrock.cfg file upon launch from the user folder store.
My "My Documents" is on a network drive e.g. \\server\userfolderstore\user\My Documents.
I have FULL ADMIN rights to this share but for some reason the application cannot read/create the file there although it created the subfolders "Almost Human\Legend of Grimrock".
I manually created a file called "grimrock.cfg" in that folder, as I could see this was where it was looking for the file.

Well, that is weird. Can you save the game? Because saving a game creates a file in the same folder. If saving a game works but config doesn't, that would be even more weird..

Thanks for letting us know!

[Rastabaxus]

Yes I was able to save a game just fine! Very strange.

I will backup and remove the files from the folder (repro the error) and try the solution from Darklord tonight to see if that fixes it. It might make sense given the monitoring I was doing looked like a permission issue on the folder.

On the upside, I got it working late at night and had about an hour of play before it was time for zzzzzz.
On the downside, I only got an hour of play before it was time to zzzzzz! I was really enjoying it! I loved games like Eye of The Beholder etc. so thanks for making LOG!

I'll let you know how Darklord's suggestion goes.

Rastabaxus.

[Rastabaxus]

OK so changing owner and a few other things didn't help.
So far the only solution that has worked for me is to create the grimrock.cfg file manually.
Oh well, I'm gonna get stuck in now!