Amazon payment problems. Please help.

[creocoder]

At this morning I decide to preorder game from this site. I choose Amazon Paynment method. After that I got email:

«Hi there,

We were trying to process your Legend of Grimrock order, but unfortunately your transaction was flagged for review by Amazon Payments. As a result, there may be a delay in processing your order. The specific message from Amazon was "The transaction has been flagged for manual investigation.".

Your payment should go through within 24 hours, and we will send you another email when it does (or if there is a problem). Feel free to contact us if you have any questions.

Sorry for the inconvenience!

Jeffrey Rosen
Humble Bundle»

But 3 hours and this game will be available via Steam! 24 hours I need to wait? It's an incredible long. What is the point of pre-order? I'd rather buy this game via Steam, because they never have problems like this. Can I cancel order?

[antti]

That is pretty unfortunate
I advice you to contact them asking about the refund, like it states in the message.

[creocoder]

I advice you to contact them asking about the refund, like it states in the message.

I do it 3 times and no reply!

[creocoder]

All right. I just want to consult. Does it make sense to buy the game in Steam, when it becomes available there? Is it possible then to return the money for pre-order through Amazon?

[antti]

Humble Bundle folks are located in the US so, depending on time zones, they might not have been awake at the time the mails were sent.
I believe you should have no troubles getting a refund.

[creocoder]

Ok, thanks for your reply. Than I'll buy game via Steam after 2 hour 30 minutes

[creocoder]

Transaction complete. I got the key. The problem is solved. Topic can be closed.