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Never received game or pre-order bonuses

Posted: Wed Apr 11, 2012 7:33 pm
by Adzm
Hi, I had the pre-order game bought an hour before its release. I entered my email into the activation box and was told the key for the game and pre-order bonuses would be sent shortly. I still haven't received any emails back, but it seems other people who have recently purchased the pre-order before release have received an email back. Am I just being too impatient or has something gone wrong with the purchase?

Re: Never received game or pre-order bonuses

Posted: Wed Apr 11, 2012 8:23 pm
by jimnms
I pre-ordered over a week ago and all I got was an email receipt from PayPal, no download link or Steam key. I checked my spam/junk mail for emails the day of and a few days after I ordered and find nothing.

Re: Never received game or pre-order bonuses

Posted: Wed Apr 11, 2012 8:33 pm
by Adzm
Same here, I had mine clicked as a gift when I bought it so I got the page asking for the recipients email to get a code, but it never arrived. Maybe its something to do with paypal.

Re: Never received game or pre-order bonuses

Posted: Wed Apr 11, 2012 10:11 pm
by katytude
Same here, only got a Paypal receipt, nothing else since...

Re: Never received game or pre-order bonuses

Posted: Wed Apr 11, 2012 10:28 pm
by Adzm
Has anyone who has paid with paypal through the site received their game? I don't know where I could contact the developers about this issue

Re: Never received game or pre-order bonuses

Posted: Wed Apr 11, 2012 10:29 pm
by petri
If you bought the game from us and you didn't receive it, please email us at: contact (AT) almosthumangames (DOT) com
If you bought the game from GOG please contact their customer support. Thank you :)

Re: Never received game or pre-order bonuses

Posted: Thu Apr 12, 2012 4:04 am
by katytude
Thanks for the very fast response from both Almost Human and Humble Bundle, got the key and links now!