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Bought on release day, what now?

Posted: Thu Apr 12, 2012 7:44 pm
by chuffy2000
I paid for it through the website 5 hours or so before release, got the confirmation email that i had paid through paypal - now what? No email or instructions on what to do?
Or is there a problem, seems to be nowhere to email for help that doesnt bounce back :evil:

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 7:46 pm
by gambit37
Was your receipt through Humble Bundle? If so, check your receipt email for a link to a page where you can download the game.

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 7:47 pm
by chuffy2000
It was aye, but my email is just from paypal telling me the money has been paid, I dont have any other email

Thanks for the reply

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 7:52 pm
by gambit37
Check your junk mail. You should also have received an email from Humble Bundle.

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 7:54 pm
by chuffy2000
Yeah thats the first thing I did, its not in there or anywhere - does anyone know how or where to email humble bumble?

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 7:58 pm
by gambit37
contact@humblebundle.com

Send them an email and give them the transaction ID shown on your PayPal receipt, I'm sure they will be able to sort it out for you. I hope you get it sorted soon, the game is great :-)

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 8:00 pm
by chuffy2000
Tried that email they just bounce straight back, I presumed it was because they were getting hammered on day of release but still bouncing now, this is frustrating!

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 8:01 pm
by gambit37
Hmmm, that sounds bad. have you tried the Key Resender?
https://www.humblebundle.com/?s=resender

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 8:03 pm
by chuffy2000
Well just out of the blue I got a refund from humble bundle for the full amount, means I have to buy the game at a higher price but hey at least someone is listening/watching :)

Thanks for the help

Re: Bought on release day, what now?

Posted: Thu Apr 12, 2012 8:04 pm
by gambit37
Weird! I wonder what that was all about? Did they give a reason for the refund?